Last Updated: April 1st, 2020
WHEN AND HOW DO WE COLLECT PERSONAL INFORMATION?
We collect personal information when you engage in any of the following activities:
Register for an account;
- Fill out a form;
- Subscribe to a newsletter;
- Place an order through the Site; or
- Communicate with, or provide feedback to, us online.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect information you give us. When you set up an account/register through our Website or purchase an item from our Website, we collect personal information entered voluntarily by you, which may include the following information:
- Your first and last name;
- Your e-mail address;
- Your billing address;
- Your shipping address;
- Your phone number;
- Your credit card number; and
- Items you purchased from us.
You can choose not to provide personal information but opting out of providing such information will prevent you from ordering products or services through our Site.
We also collect information automatically. We receive and store certain types of information through automated means, such as cookies, web beacons and web server logs, whenever you interact with our Site. As you use the Website, certain information may also be passively collected. Through cookies, pixels, beacons, log files and other technologies, we may collect information on how you use the Website. By collecting this information, we can deliver more helpful information, programs, tools and advertisements tailored to you. Please see the sections regarding cookies and opting out of tracking below for more information.
HOW WE USE YOUR INFORMATION
- Use “cookies” (i.e., tracking devices placed on your computer);
- Do not respond to “do not track” signals;
- Utilize third-party behavioral tracking;
- Have enabled Google Ads (formerly Google Adwords) on our Site;
- Allow users to anonymously visit our Site; and
- The information collected from you is used in the following ways:
- To personalize your experience;
- To improve the Website, including our marketing and advertising efforts;
- To improve customer service;
- To administer contests, promotions, surveys or other Site features;
- To process orders or transactions; and
- To communicate with you periodically via e-mail.
We use collected personal information to provide you with the content, subscriptions, goods and services that you request or purchase through our Website. We use your e-mail address to provide you with information about your order and its status, and we may occasionally send e-mails, including newsletters, to people who have placed an order online with information about other goods and services available on our Website. We may use your phone number to contact you about an order you have placed, to share customer offers or information you have requested, or to relay information we need to provide to you.
Portions of the Site and our store may be hosted or provided by third party service providers, such as Shopify and Magento. They facilitate or provide us with portions of the online e-commerce platform that allows us to sell our products and services to you.
Your data may be accessible by and stored through our service providers’ data storage, databases and the general applications. These service providers are required to store your data on a secure server behind a firewall.
When you make a direct payment through the Site, ACD Wellness and/or our service providers will obtain and use your credit card data. Generally, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once the purchase transaction is completed, your purchase transaction information is deleted, unless you choose to have that data saved.
All direct payment gateways are required to adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
You can place an order through our Site without registering, but checkout does require a user to provide certain personally identifiable information and to agree to ACD Wellness’s Terms and Conditions for the Site. To use some features on our Website or to place an order, a user may complete a registration form on the Site to establish a password-protected user account. During registration, a user is required to provide certain contact information, such as a name and e-mail address, and payment information, such as a credit card number, if placing an order. This information is used to contact users about the products or services on the Site for which they have indicated an interest or for which they have placed an order. In some cases, it is optional for users to provide additional demographic information, such as age and gender.
Additional User Rights.
As required by law, you may have the right to do the following: (1) access certain personal information of yours that we maintain; (2) request we update or correct your personal information; (3) object to the processing of your personal information or withdraw your prior consent, if applicable; (4) ask us to block or delete your personal information from our database; and (5) ask us to transfer your personal information to another entity as you specify.
Correction/Updating Personal Information. If a user’s personal information changes or if a user no longer desires to be a registered user, we allow our users to correct, update or remove the personal information they provided to us from our Website. Such changes can be made either through your account page on our Website or by e-mailing us at Cpz@acdwellness.com.
Opt-in and Opt-out.
When purchasing a product, a user is not required to register but may instead checkout as a guest. Our users are given the opportunity when registering with our Website to opt-in and/or opt-out of having their e-mail address and other contact information added to our marketing and promotional address lists or having their information used for purposes not directly related to the provision of goods or services through our Website. Even if a user opts-in to receiving marketing, a user may later opt-out. Any user may unsubscribe from each e-newsletter, bulletin or other promotional e-mail by clicking/pressing on the unsubscribe button at the bottom of these e-mails.
Users who no longer wish to receive e-bulletins, newsletters or other marketing and promotional materials from us or our partners may opt-out of receiving these communications by replying to any such promotional e-mail or by e-mailing us at Cpz@acdwellness.com and indicating their desire to no longer receive such e-mails. Occasionally, it is necessary to send service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail informing you of such service interruption. Generally, users may not opt-out of receiving these service-related communications.
A cookie is a text file stored on the user’s hard drive and contains information about the user. The Website creates cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use and the support you may need as well as help us detect and solve any problems you may have while using our Site. In addition, the use of a cookie on our Site will enable users to log on without having to reenter their password on each visit and to fully interact with our Website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our Website.
Behavioral Tracking and Do Not Track Signals.
We allow third-party behavioral tracking. Please note that at the present time, we do not respond to do not track (DNT) signals.
Security of Personal Information.
When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect personal information provided to us, including when such information is being transmitted to us and after it is received. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security of our Website, you can send an e-mail to Cpz@acdwellness.com.
Disclosure of Personal Information.
Disclosure for Legal Reasons
Disclosure for Shipping and Billing Reasons
We use outside Shopify and shipping providers to ship orders placed on our Website or by telephone as well as a credit card processing company to bill users/customers for goods and services purchased on or through our Website or by telephone. We do not permit these companies to retain, share, store or use any of our users’ personal information for any secondary purposes. We partner with other parties to provide specific services that are available on our Website. When a user signs up for these services, we will share the user’s name or other contact information that is necessary for the third party to provide these services to the user. These parties are not allowed to use such personal information except for the purpose of providing these services.
Change of Control
We may disclose and release your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ACD Wellness’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which Website users’ personal information held by ACD Wellness or its parent company is among the assets transferred.
Collecting Information from Children Younger Than 18 Years of Age.
Our Website is not directed to or intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years of age, you should not register or provide personal information on the Website or through the Site’s services. If we later obtain actual knowledge that a user is under 18 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent or guardian of a child who you believe has disclosed personal information to us, please contact us at Cpz@acdwellness.com so that we may delete and remove such child’s information from our systems.
Notification of Changes in Use of Personal Information.
Surveys and Contests.
From time to time, our Website requests information from our users via surveys or contests. Participation in these surveys or contests is completely voluntary, and users may choose whether to provide us with such information. Information requested may include contact information, such as a name and shipping address, and demographic information, such as a zip code and age. This information may also be shared with other third parties as disclosed at the time of collection or in the promotion rules.
California Privacy Rights.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Please note that at the present time, we do not respond to Do Not Track (DNT) signals. To learn more about your California privacy rights, or to request information under California’s “Shine the Light” law, including regarding our disclosure of personal information to third parties for their direct marketing purposes, send an e-mail to Cpz@acdwellness.com.
ATTN: Privacy Matter
Hemp For Life dba ACD Wellness
255 Jennings Road
Cold Spring Harbour
NY 11724 United States